1. Who we are
High Hopes PTE IELTS ("High Hopes", "we", "us" or "our") provides PTE, IELTS, NAATI CCL, mock test and related English coaching services in Western Australia.
Contact: Suite 18/2 Batman Rd, Canning Vale WA 6155, Australia; 0431 549 455; info@highhopesptenielts.com.au.
2. Personal information we collect
Depending on how you interact with us, we may collect:
- your name, email address, phone number and preferred contact details;
- the courses or services you are interested in and information in your enquiry or message;
- enrolment, attendance, learning and communication details needed to provide our services;
- payment or billing details where required for a booking, usually handled through the relevant payment provider;
- technical information such as IP address, browser, device, pages visited and approximate usage data; and
- any other information you choose to provide to us.
3. How information is collected
We collect information directly from you through enquiry forms, enrolment forms, email, phone, messages and in-person conversations. We may also receive technical information through cookies, analytics and website security tools when you browse our website.
4. How we use information
We may use personal information to:
- respond to enquiries and recommend suitable courses;
- process enrolments, bookings, payments and class administration;
- deliver coaching, communicate class updates and provide student support;
- improve our website, programs, service quality and security;
- send information about our services where permitted and, for direct marketing, where required with your consent; and
- meet legal, regulatory, fraud-prevention and record-keeping obligations.
5. When we share information
We do not sell your personal information. We may share information where reasonably necessary with our tutors, staff and service providers such as website hosting, email, form processing, analytics, anti-spam, payment and IT support providers. We may also disclose information if required or authorised by law, to protect our rights, or to respond to an emergency.
Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and require appropriate handling of the information. The location and privacy practices of those providers may change, so their own privacy policies should also be checked.
6. Cookies and analytics
Our website may use cookies and similar technologies to keep the website working, remember preferences, understand traffic and protect forms from abuse. You can control cookies through your browser, although disabling them may affect some website features.
7. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online transmission or storage system is completely secure. We keep information only for as long as reasonably required for the purpose it was collected, our business records and applicable legal obligations, after which it is securely deleted or de-identified where practical.
8. Access and correction
You may ask us to access personal information we hold about you or correct information that is inaccurate, out of date, incomplete or misleading. Contact us using the details below. We may need to verify your identity and may refuse a request where permitted by law, explaining the reason where appropriate.
9. Marketing choices
You can opt out of marketing communications at any time by using the unsubscribe option in the message or contacting us. We will still send essential service communications, such as enrolment, payment or class information.
10. Children and young people
If a student is under 18, a parent or guardian should review this policy and provide or supervise any enquiry or enrolment information where appropriate. We do not knowingly request more information from a child than is reasonably needed to provide an education service.
11. Privacy complaints
Contact us first if you have a concern about how we have handled your personal information. We will review the concern and aim to respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
12. Changes to this policy
We may update this Privacy Policy when our services, technology or legal obligations change. The current version will be published on this page with its update date.